It seems Nokia is playing the game nicely.Nokia USA is offering a Lumia to Richard Wygand who recently got his Samsung Galaxy S4 fired up during charging. The issue got some attention recently when Richard posted about the issue in social networks.
Watch out the video below after the break to see the fired phone:
On contacting Samsung, they agreed to replace the phone but they wanted him to remove the video and to agree with their terms. Richard wasn't happy with the terms and watch his video explaining the terms and the letter from Samsung by him after the break:
Click here, if you want to read the full letter he received.
It seems Samsung wants silence from his part and wants to cover the issue secretly.But the issue is no longer a secret! His Youtube video has now surpassed over 6 lakh views. Nokia somehow came to know about the situation and wants to show him how 'CUSTOMER SERVICE SHOULD REALLY WORK'!
So what do our readers think?
Is this a good move by Nokia to go against Samsung?
Recently we had seen Nokia going against Blackberry on twitter.
We really think that this will gain more attention and will draw more people to the Windows Phone community.
Comment below on what you feel like.